Vancouver Airport Outsources Its IT Support to ARINC

Canada's Vancouver International Airport is outsourcing its IT (information technology) support to ARINC.

The airport decided to look into IT outsourcing in early 2005, when it realized its IT department was becoming "stretched" to support all the new systems it was acquiring to manage its passenger growth.

"We had integrated all our systems - flight information displays, self-service kiosks, access control doors, check-in and boarding - and we had 10,000 devices hanging off the network," Kevin Molloy, the airport's vice president for simplified travel said.

Vancouver recently added whole-bag screening capabilities and launched a network of remote check-in kiosks in downtown hotel lobbies, tourism offices, and at the convention center.  In addition, the airport has announced a $1.4 billion expansion plan that will add 9 new gates, 64 ticket counters, additional pre-flight screening, customs facilities, and baggage handling capabilities.  And it is already planning for greater activity when the Vancouver region hosts the 2010 Winter Olympics.

The airport's IT service and support package is with ARINC Managed Services, through ARINC's Canada Division.  The contract includes service level agreements for all systems; ARINC's call center in Annapolis will provide dispatching and proactive service level monitoring.  01-14-2006.

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